Five Conflict Resolution Practices


The following conflict resolution practices are helpful in managing disputes anywhere including in the workplace, relationships or other situations where negotiation is needed. Although these steps can’t guarantee a solution, they will certainly increase the chances. By understanding the issue, exploring the options and considering the advantages of a negotiated agreement, you are building a constructive environment for resolutions. Follow these practices to reduce the stress, fear and shock factors of dealing with conflict.

Self assessment

Before you can approach conflict management, you need to be aware of and understand your perceptual filters, biases and triggers. By being aware of these things, you allow yourself to be more prepared mentally, emotionally and physically to respond in an ideal way. Also, ensure that you are taking care of yourself by getting sufficient sleep, exercising, and eating properly. This will help you express your needs clearly and listen well.

Take a listening stance

As quoted by Stephen R. Covey, “Seek first to understand, then to be understood.” We often tend to “push” when dealing with conflict. It is important that we resist the urge to push and channel our efforts into active listening. This significantly improves the chances that both parties will be able to clearly express and understand each other’s ideas and feelings.

State your needs clearly and specifically

It’s sometimes challenging to clearly express your concerns so that they are understood by the other person. It’s important to use assertive communication, which is the process of conveying one’s needs clearly while respecting the needs of the other party. Just because you have taken a listening stance doesn’t mean that the other person will be able to do so. This may result in a back and forth discourse so it’s essential to not rush the process. In this case, it is important that you hang on and maintain a listening stance. Calmly build from what you have heard and listen well before asserting your needs.

Solve problems with flexibility

When resolving a conflict, it’s important that both parties take one issue at a time and begin with the simplest discussion. Collaborate and brainstorm more than one solution to the problem; doing so will avoid the possibility of judgements and evaluations of potential solutions (a.k.a. the “chilling effect”.) The best solutions are made when mutually acceptable criteria are applied to the decision-making process. Sometimes you may need to be open to other concerns that are beyond your control but it shouldn’t become a tangent. Ensure that the discussion is on track and be sure to summarize the agreement.

Build a working agreement

Finally, it’s crucial to bring everyone onto the same page. As you come to a conclusion, identify and review the agreement to confirm fairness. Make sure that everyone has agreed to implement the solution that was determined together. Also, check back on the agreement so any concerns can be voiced and that all parties are fully satisfied.


K. Nwankwo | DBPC Blog

Job Rejection: Causes and Prevention

Have you ever experienced job rejection at some point in your life?  If so, don’t be discouraged.  You’re not alone.  Almost all had gone through the process.  It is commonly encountered, yet it can be avoided.  Though causing much disappointment, the reasons behind job rejection are oftentimes beyond your control.  Among these could be: the cancellation of the advertised position due to recession or cost-cutting; the hiring of a more qualified person; and, the hiring of somebody based on “who-he-knows” contrary to the “what-he-knows” process.

On the flipside, there are also reasons that are within your control.  Below are the common ones with corresponding tips on how to prevent it:

Resumes and Cover Letters

Lengthy, irrelevant resumes – Limit your resume to 2 pages as recruiters only spend 6 seconds when screening.  Ensure that it contains all the essential elements like the keywords indicated in the job posting plus any of your specific achievements that relate to the position being applied for.  It should be error-free, no discrepancies like employment gaps, and with simple but effective format.

Irrelevant cover letters – Customize the cover letter for every job position that you apply for.  Ensure to attach your resume when you send it via email.

Incomplete applications – Read the job ad properly and make sure that you comply with what the employer requires, i.e., video resumes, work samples.


Being late – Always come early for an interview.  Arriving late will give the employer an impression of your carelessness and unreliability.  Inform the employer ahead if you cannot be punctual on the day of the interview.

Being unprepared – Conduct a research about the company and the position being applied for before the interview.  Nonetheless, do not forget to mention what you can bring to the table as the company wants to know how they will benefit from you.

Lack of technical knowledge or giving short and non-substantive answers – Respond in more detail to technical questions.  Showcase your core competencies by elaborating your answers.  Do it in a clear, concise, and engaging manner and give specific examples of competencies by using the STAR (Situation, Task, Action, and Result) technique.

Inability to relate – You should relate your skills to the position being interviewed for or in addressing the company needs.

Lack of enthusiasm – Be energetic; show your interest and excitement about the job and the company.

Asking the wrong questions – Never ask about vacation and other related questions as this will reflect what’s on your mind.

Dressing improperly – Dress professionally and neatly as this reflects the type of personality that you have.  Cover body prints or remove piercings, if any.

If you are not successful in getting any job position, don’t despair.  Never ever make the mistake of perceiving rejection as a sign of failure.  Rather, view it as a test to your patience and resilience.  Rationalize by thinking that the firm which rejected you is the wrong company and that you deserve a better one.  Yet, be cognizant of the stiff competition given the large population of job searchers composed of the unemployed like you, the yearly addition of fresh graduates, and those from recent company layoffs.

Make it always a habit to analyze what went through your job application process.  Learn from each experience.  Identify your mistakes, make improvements and move on.  There are plenty of opportunities out there.  Widen your network.  Connect and make yourself visible.  Build your core strengths, be more competitive, focus on other opportunities, and continue to present yourself to the best you can.  Don’t give up!  Sooner than you expect, a better opportunity would come along.


  • M. L. Galvez-Ver


  • DBPC Blog

How to Effectively Condense Your Resume

The appropriate length of a resume will vary depending on your experience and the level of the position you are applying for.  Many will recommend that it stay under 3 pages, but if you find that you absolutely cannot condense it any further without leaving out important selling points, then feel free to make it longer.  For most people, however, especially entry-level employees, you should never need more than 2 pages or so.  Here are a few tips to help you shave down your resume without compromising on quality.

Keep your career summary/objectives short

Say what your proficiencies are and what you’re interested in pursuing.  Keep it to one paragraph.

Don’t go too far back in your work history

If you’re already somewhat established in the workforce, old part-time high school jobs often aren’t particularly relevant to the current position you are applying for.   They take up unnecessary room, while not contributing much to selling your skillset.  Worse yet, they may distract employers and leave them wondering why you included them in the first place.

Keep several versions of your resume

Instead of trying to jam all of your experience into a single resume, have focused, specialized resumes for each industry you’re applying for.  This now allows you to create a distinctive profile as a potential employee, but also avoids clutter and allows you to be more succinct without giving up relevant information.

Use functional highlights to condense similar work experience

You can avoid a lot of redundancy by compiling your accomplishments from similar roles into a single functional highlights category and then simply listing the positions separately.  This allows you to demonstrate that you’ve worked in a similar role at different companies, while preventing you from having to repeat the same duties and achievements 2 or 3 times.

Avoid using fluff in your description

Too many bullet points can take up unnecessarily large amounts of space, while not giving your employer particularly useful information.  For example, do they really need to hear that you “work hard” or are “good with deadlines”?  These things should be implied when they look at your accomplishments from your previous jobs.

Writing a resume can be a tiring experience, so it’s important that its key features are done correctly.  A resume isn’t a history of your entire work life; it’s a way for employers to understand the value you can bring to them.  Keeping things short and sweet but still informative is the best way to ensure that happens.

Lance | DBPC Blog