Talk to your employees first before beginning any training. It’s a good idea to understand what kind of guidance your employees actually need. The best way to do this is to assess their performance and see where they are struggling, then ask them if there are any additional skills they would be interested in picking up. This is important because a more generalized training course may not be helpful for an employee who is only having trouble with a specific circumstance; for example, dealing with difficult or unruly customers. It is extremely important that the training directly addresses real issues they are having on the job. Otherwise, it will not only be unhelpful to the employee and the organization, but the employee will come to see it as frivolous and resent future training sessions. These talks are best done one-on-one if possible, as it encourages the employees to be honest without fear of judgement from their peers. Here are some tips for effective training & development.
Nurture employee strengths instead of just picking on weaknesses
Training can be great for helping workers overcome their limitations, but if all you do is center on their faults, then you may be overlooking their potential when it comes to the things they actually are good at. For example, constantly focusing on addressing someone’s phone manner during sales calls may blind you to the fact that they write amazing copy or that they’re great at managing large amounts of data. That isn’t to say that existing problems should not be dealt with, but it is equally important to help guide them into roles in which they can excel to the benefit of both themselves and the company.
Maintain constant communication regarding employee development
Training is not a one-off affair; it is an ongoing process. It is never truly “complete”, as a great company will give their employees room to consistently evolve their skillsets and take on new responsibilities and opportunities. Continue to talk to your workers and maintain an understanding of where their insecurities are and where they are continuing to do well. Constant feedback from both employee and employer is the key to making sure workers stay confident, happy and engaged.
The key takeaway for any employer is that company engagement is the most important part of any successful employee training or development. The company needs to be invested in developing their workers and provide them the necessary tools and opportunities that they need to further themselves and their careers. If you keep this in mind, you should see your company advance just as far as they do.
Lance | DBPC Blog